A third-party certification body recently carried out our annual quality management system surveillance audit, covering the full process from purchasing and quality inspection to warehousing, logistics and after-sales service.
The audit team sampled supplier qualification files, batch inspection reports, inbound and outbound records and closed-loop handling of customer complaints. Our quality control system was commended, and the team suggested further digitalisation of several workflows.
We will implement the recommendations in the coming months and continue to keep batch consistency and traceability at the centre of our quality work.
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